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Operations of a PSP: Transactional Printers

Operations of a PSP: Transactional Printers

Operations of Transaction PSPs – Episode Summary

In this data-driven episode of The Print University, Ryan McAbee and Pat McGrew take a deep dive into the operational engine of transactional print service providers (PSPs). These organizations handle bills, statements, healthcare notices, and financial documents with speed, accuracy, and regulatory compliance. For anyone involved in printing industry training programs for new employees, MIS software training for print production, or outsourced training for print production staff, this episode is a must-watch.

The transactional print environment operates under strict Service Level Agreements (SLAs) that specify delivery timelines, accuracy, and auditability. Pat and Ryan break down how these operations manage secure data intake, transformation (ETL), formatting (composition), and output using Customer Communication Management (CCM) systems. Four data workflows are explored: raw data with ETL and composition, formatted data merged into templates, fully composed files, and dynamic on-the-fly composition.

Print production is highly automated and digital-first, with inkjet or toner devices handling “white paper factory” workflows. Finishing equipment is tailored for envelope insertion, laser perforation, folding, and intelligent collation. Barcodes like IMBs enable piece-level tracking (PLT), ensuring compliance with USPS and regulatory guidelines.

Multi-channel output—including email, mobile apps, SMS, PDFs, and even ADA-compliant formats—adds complexity and opportunity. Transaction PSPs also offer archiving services to meet legal and customer demands. It’s a high-stakes, high-efficiency environment built on trust, automation, and rock-solid IT infrastructure.

You Will Learn:

  • Data workflows in transactional print: ETL, formatting, composition, and delivery

  • CCM systems and multi-channel output (print, email, SMS, app, video, ADA)

  • Print production strategies: white paper factory, digital finishing, inline insertion

  • Key acronyms and processes: SLAs, PLT, IMB, PCL, AFP, PDF/UA

  • Archiving, audit trails, and revenue opportunities beyond print output

Who This Course Is For:

Transactional print managers, IT/data teams, compliance officers, digital press operators, and organizations implementing lean manufacturing training printing industry or secure customer communication workflows

Time to Watch:

Approx. 26 minutes